Privacy Policy

Last updated: May 01, 2026

Thank you for choosing AlJazi Real Estate. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly through the app, including:

• Name
• Email address
• Phone number
• Tenant identification details (such as QID / Passport number)
• Work order and service request details
• Amenity reservation details

Authentication and Account Data

We collect and store information required for secure login, OTP verification, and session management.

Device and Usage Data

We may automatically collect device information and usage analytics, such as app usage patterns, device model, operating system version, crash reports, and performance data.

Local Storage

The app uses local storage to persist data on your device, including:

• Hive local cache for tenant and work order data
• Secure storage for authentication tokens and session state
• Shared preferences for settings and app preferences

2. How We Use Your Information

• To provide and maintain the app functionality
• To authenticate your account and manage your session
• To process and manage work orders, contract details, and amenity requests
• To send you notifications and updates when enabled
• To analyze app performance and improve app stability
• To comply with legal obligations and detect misuse

3. Third-Party Services

We use third-party services to support app functionality and analytics, including:

• Firebase Analytics
• Firebase Crashlytics
• Firebase Remote Config
• OneSignal push notifications
• Google Play Services

These services may collect information about your device and app usage. Their use is governed by the service providers' privacy policies.

4. Push Notifications

If you allow notifications, we may send push notifications for important updates, work order status, amenity requests, and app-related alerts using OneSignal.

5. Permissions

The app may request permissions only when needed for app features, such as:

• Storage or media access for attaching images to requests
• Camera access, where applicable, if the app supports attachment capture
• Local authentication for biometric login

You can manage permissions through your device settings.

6. Data Retention and Deletion

We retain your personal data for as long as necessary to provide the app and comply with legal obligations. You can request deletion of your personal data using the in-app "Request Data Deletion" feature.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent where consent was the basis for processing

9. Children’s Privacy

This app is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates within the app or on this page. Please review it periodically.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: info.aljazirealestate@gmail.com